Shipping + Returns

Deliveries

Orders placed before 2pm Monday - Friday will be dispatched the same day. Orders placed after 2pm Monday - Friday, on weekends or bank holidays, will be dispatched the following working day. 

UK Shipping

Free UK shipping, on orders over £30 - Will be with you 3-6 working days after dispatch

Standard delivery - Will be with you 1-3 working days after dispatch
Orders up to and including the value of £26 - £2.50  
Orders over the value of £27 - £4.50 

Next day delivery - Please order by 1pm
Orders up to and including the value of £26 - £7.50
Orders over the value of £27 - £8.75


International Shipping
European delivery - Will be with you 3-4 working days after dispatch.
All orders - £15                                                                                                            
International delivery (Rest of World) - Will be with you 5-10 working days after dispatch. 
All orders - £20

All deliveries must be signed for, and delivered to the address that the credit card used for purchase is registered to. 

Due to varying customs regulations, international deliveries may take longer dependent on the destination.

International Taxes & Duties

Please note that for international shipping the recipient is responsible for settling any Customs Duties and/or Taxes levied as a result of importing item(s) into that country.

Delivery Time

UK customers - We use Royal Mail or a courier to deliver to customers. Orders should arrive within 1-3 working days after dispatch.

European customers - We use Royal Mail or a courier to deliver to customers. Orders should arrive within 3-4 working days after dispatch. 

Rest of World customers - We use Royal Mail or a courier to deliver to customers. Orders should arrive within 5-10 working days after dispatch. 

Returns

We hope that you love your Laundry Tribe purchase, however if you do wish to return any items please see our returns policy below:

We have a 14 day returns policy, if you change your mind. This period ends 14 days from the day you receive your goods. 

To be eligible for a return, your item must be unworn and in the same condition that you received it, in its original packaging with all tags and labeling intact.

We are unable to accept;

Any item not in its original condition, or is damaged for reasons not due to our error, or any item that a return is requested more than 14 days from the day you receive your goods.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once approved, your refund will be processed immediately, and credited back with the original method of payment, it may take up to 10 days for your credit card company to show this on your account.

Sale items / Style Steal / Sale Bundle

Sale items can be returned under the same terms as regular priced items.  If items are purchased as a sale bundle or style steal then the complete bundle must be returned or any refund will be based on individual prices.

Exchanges

We are happy to accept exchanges within the 14 day return period. All associated shipping costs will be the responsibility of the buyer, unless the goods are defective or damaged upon receipt. Please send us an email at hello@laundrytribe.com 

Return Shipping

To return your purchase, you should mail your product to: Laundry Tribe (Returns), 21 Ashley Park, Maidenhead, Berkshire, SL6 8EZ UK.

To help us process your return /exchange quickly, please include the original packing slip that was included with your delivery.

You will be responsible for paying for your own shipping costs for returning your item. We can only refund return postal costs if the item is faulty. If this is found to be the case, please obtain proof of postage in order for us to refund the cost to you.

We recommend that you send any returns using a trackable postal service. Unfortunately, we wont be able to give a refund if returned items get lost in the post. We don’t guarantee that we will receive your returned item.

Claims / Liability / Disclaimer

If an order has not arrived, or has been delivered damaged or incorrect in any way, Laundry Tribe will need to be informed by the customer and will take the necessary action to resolve the issue in the best way it see's fit. Laundry Tribe reserve the right to alter product specifications from those stated on it's website. This may include slight variation in color or shade of product for example. If this is the case the customer will be informed before shipping.